Privacy Policy

Last updated: 7 October 2026

BIO Engine AI respects your privacy. This policy explains how we handle personal information you provide through our website enquiry form. It applies to our Australian website enquiries.

Information We Collect

When you submit an enquiry, we collect the information you provide, which may include:

• your business name, industry and email address;
• your phone number, if you choose to provide one;
• whether your business has a website and, if it does, the website address;
• how you heard about us and who referred you, if you provide those details; and
• a logo or branding file, if you choose to upload one.

Please do not include sensitive personal information in the form or in an uploaded file. Providing a branding file and phone number is optional. If you do not provide required information, we may not be able to assess or respond to your enquiry.

How We Collect and Use Information

We collect information directly from you when you submit the enquiry form. We use it to understand your business and website needs, assess whether we may be able to help, respond to your enquiry and manage our business records. We do not use enquiry submission alone as consent to send you ongoing marketing or newsletter emails.

How Information Is Stored and Disclosed

Enquiry details are stored in the database connected to our website. Uploaded branding files are stored in connected file storage. We use the hosting and storage services needed to operate the website and hold submissions. These service providers may process or store information outside Australia; the location may depend on the provider and its systems. We do not sell your personal information or disclose it to another business for that business’s own marketing. We may disclose information where required or authorised by law.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep information only for as long as reasonably needed for the purposes described in this policy, to manage our records or meet legal requirements, then take reasonable steps to delete or de-identify it. No method of online storage can be guaranteed completely secure.

Access, Correction and Complaints

You can ask to access or correct personal information we hold about you, or raise a privacy concern, by submitting a request through our website enquiry form. Please identify your request as a privacy matter. We may need to verify your identity before responding. We will review and respond to privacy complaints within a reasonable time.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to This Policy

We may update this policy when our information-handling practices change. The current version and its update date will be published on this page.